How can I order at Spectrum Cleaning Solutions?
How do I qualify for free delivery?
Delivery is free on all orders over £100.00. If your order is less than £100.00, delivery is £9.95 (ex. VAT).
Is your website safe to use?
Yes – we use HTTPS with 256-bit encryption as standard for all online purchases. Please check for the green HTTPS text in your web browser address bar or for the padlock sign when submitting any confidential or financial information.
How do I open up an account with you?
You can open a new account instantaneously on our website to begin ordering, or you can give us a call on 01723373509 and we’d be happy to do it for you.
I have a problem with my order
An offer I used before is no longer available
We update our offers every month (with some new ones every week!) in order to provide all our customers with a variability of different deals. Offers do finish but if you are unsure please take a look at our sale items to discover all the savings you could make.
I want to leave your mailing list
We’re sorry you want to leave our mailing list. Please Login then click unsubscribe at the bottom of the web page in order to remove your email address from our database.
How do I find product COSHH information?
First, find the product you need COSHH information for on the website (use the search box in the top right if it helps!). Once you’re on the right product page, you’ll find the COSHH sheet as a downloadable PDF at the bottom of the product description alternatively, go to our Resource Centre and a full list is available here.
Where can I find features and benefits sheets microbiological profiles and information charts?
All product information can be found on each product’s webpage, or in the product category page. Information can also be found in our Resource Centre.
I want to make a desktop icon for your website
It’s easy to go to our website directly from your computer desktop.
Firefox or Google Chrome (Mac or Windows)
- · Go to www.spectrumcleaningsolutions.co.uk in either Firefox or Google Chrome
- · Once the page is loaded, simply drag the small icon/picture in the web address bar (where you type www.spectrumcleaningsolutions.co.uk onto your desktop
Internet Explorer (Windows only)
- · Right Click on your desktop
- · Select ‘New’ then ‘Shortcut’
- · Where it says ‘Type the location of the item’ type:
www.spectrumcleaningsolutions.co.uk Click ‘Next’
- · Where it says ‘Type a name for this shortcut’ type: Spectrum Cleaning
- · Click ‘Finish’
- · And that’s it! Now you can just click on the desktop icon to go straight to our website.
How does Spectrum keep its prices low?
We keep our prices down by buying carefully from our manufacturers, and also by buying in bulk. This lowers transportation and packaging costs – and the savings we make on reducing these costs are savings we pass onto you!
How do I make a product comparison?
The best way is to make sure you take note of the quantity, quality and the delivery costs of products when comparing to make sure you are comparing like-for-like products. If you'd like, we can provide price list comparisons with all this information so you can make an informed choice if you’re looking to switch from your current supplier to us.
Can you provide order history analysis?
Yes, if you’re an existing customer with a history of ordering from us. We can analyse your order history for free and identify areas in which you can reduce your costs. Please e mail or give us a call on 01723 373509 to find out more.
I don’t live on the UK mainland – what about delivery?
Unfortunately if you live in the Republic of Ireland, Northern Ireland, the Scottish Highlands, any islands (Isle of Man, Isles of Scilly, etc.) or require the British Forces Post Office, we cannot deliver to you.
I don’t live in the UK – can I make an order?
Unfortunately we do not ship internationally – we ship only to the UK mainland and to the Isle of Wight.
Where are Spectrum based?
We’re based in Yorkshire, although we use a range of national delivery couriers to ensure fast and reliable next day delivery anywhere on the UK mainland.
Do you offer a Credit account?
If you give us a call on 01723 373509 we can set you up a credit account. After a couple of successful card payments you will then be able to place your orders online and pay to account.
Do you have a catalogue available?
Not at this time. Our online store is our catalogue.
What are your hours of operation?
We answer all inquiries quickly between the hours of 9AM to 5PM. If you do not get though to our phone line during those hours, please leave a message and someone will get back to you within the next 24 hours.
How do I find the products I need?
Enter keywords into our search box. Browse by product categories. Or search all products by manufacturer.
Who can I call if I need help selecting products?
If you have questions or are having difficulty finding the right products for your needs, a Spectrum cleaning specialist will be able to contact you to help at 01723 373509.
Do you offer additional discounts for larger orders?
For special pricing, you would need to speak with one of our customer service representatives. Sometimes, depending on products and availability we are able to offer discount pricing, but this is on a case-by-case basis. If you do receive a special pricing discount, these quotes are only valid for 30 days.
I notice you have a Resource Centre but I cannot log in?
If you are a customer of Spectrum, you should be able to log into this section with your account details. The Resource Section provides you access to content that will enable you to achieve a germ free environment.
How can I complete your online COSHH training?
You need to access the Resource Centre by logging in with your account number and then simply access the COSHH training.
Do anti-bacterial and disinfectant products promote the spread of superbugs?
No. Although this possibility is often discussed, the scientific evidence does not suggest this is actually happening, despite many decades of neither use, nor that’s it’s likely to happen. ‘Superbugs’ is just a popular term for new strains of bacteria such as MRSA that are becoming more resistant to some antibiotic medicines, such as penicillin. Antibiotics shouldn’t be confused with anti-bacterial cleaning products or their ingredients - they are totally different. There is no sign at all that bacteria are becoming more resistant to these. Anti-bacterial cleaning products, disinfectants and antiseptics kill superbugs just as easily as ordinary bugs.
The spread of antibiotic resistant ‘superbugs’ is a serious problem, because when someone becomes infected the doses of many antibiotics that it’s safe to give them no longer clear up the infection. Experts agree the reason for the spread of superbugs is the overuse and abuse of antibiotics and it’s very important that all of us now use precious antibiotics more selectively and wisely.
Halting the evolution and spread of superbugs like MRSA is a huge challenge for us all. Health authorities recognise that good hygiene to prevent people developing infections in the first place is now more important than ever. Effective antibacterial products, disinfectants and antiseptics that we can use to stop germs spreading, including superbugs, are now even more valuable as part of a targeted hygiene approach .
Is it law to have a colour coding in place?
No, there is no legislative requirement to operate such a regime. However, it is generally considered good practice to have one.