Case Study: 4Serve
Customer Profile
Established in 2012, 4Serve provide a full range of contract cleaning services throughout the North of England.
They are an ambitious company, experiencing rapid growth, working with offices, retail, restaurant and bar, leisure, industrial and education establishments.
Services range from bio decontamination, infection control, deep cleaning, no-touch deep cleaning and commercial cleaning services.
Solutions
A full review of cleaning tasks undertaken ensured that we recommended fit for purpose products with proven efficacy. Versatile star performers were introduced to reduce the product range significantly. 70% of the product range introduced was environmentally friendly.
Furthermore, consideration of logistics, dilutions, equipment, compliance and cleaning methods enabled us to introduce the correct training programme to ensure all 4Serve supervisors were efficient in all areas, empowering them to cascade information, systems, processes etc. to their respective teams.
We worked with the Sales Director, to demonstrate how working with Spectrum differentiated their business from their competitors by training him on the features and benefits of products used and the knowledge acquired by his teams to do their jobs well.
Challenge
When first reviewing 4Serve ‘s products, we established too many were being used to tackle the cleaning tasks in hand, not all of which were fit for purpose.
The number of products made staff training challenging and many chemicals were not environmentally or staff friendly.
4Serve’s incumbent supplier were just box shifters, working independently without demonstrating how their products helped differentiate 4Serve’s service offering to their customers.
Results
4Serve no longer have overflowing stock cupboards with too many product choices, positively impacting cashflow.
The environmentally friendly products are helping 4Serve retain their ISO 14001 environmental certification and acquire new customers.
Highly concentrated but easily dilatable chemicals ensure that costs are managed and high hygiene standards are maintained on a consistent basis.
The use of our free web based hygiene management portal, MySpectrum, provides users with safety data sheets, product guidance prompts, checklists, cleaning procedures and COSHH eLearning in real-time.
4Serve have converted many sales opportunities by using their USP’s, many of which relate to product efficacy, compliance, staff training and environmental credentials.
"The best things about using Spectrum is the people first, the products second."
Bob Proctor
Sales Director
Customer Testimonial
Jo has worked hard as our account manager, to understand our business goals and ambitions, and has suggested several ways to dovetail training, systems and processes to provide better staff and customer satisfaction resulting in great retention of both.
Her quarterly account reviews provide useful management information, which help us better understand our buying patterns, and she is always offering creative suggestion’s to help move our relationship forwards in order for us to meet our objectives.
I have no doubt that we are working with a very trusted partner and I would have no hesitation to recommend Jo and her team to others, as I so very often do.
"We are delighted that the relationship is strong, and we take great comfort in knowing that Spectrum are approachable, helpful and want to support our company in any way that they can."
Jo Thompson
Managing Director
Spectrum Comments
I always get a great deal of job satisfaction from clients that see me as part of their team and that’s how I feel at 4Serve.
They freely allow me to offer my cleaning and hygiene expertise, and my job is to ensure that the right products are being used, from the correct applicator, in the proper way to ensure hygiene excellence and employee safety.
I review their account statistics regularly and ensure they are buying at the best price possible introducing new lines if better products come to market or appear to represent better value but still do the same job.
We have been part of 4Serve’s journey since 2017, and what a ride it has been so far, celebrating great business growth along the way which, of course, has benefited both parties. I am looking forward to the miles ahead! Bring on the challenges, as partners, we will overcome them together.
Contact Us Today
If you would like us to help you, like we have helped 4Serve then call us today on 01723 373509. Let’s discuss your cleaning and hygiene requirements and get you a tailored solution. Alternatively, email us at sales@spectrumcleaningsolutions.co.uk and one of our friendly team will respond to you.
Working hours
Monday - Thursday: 8:30 -17:00
Friday - 8:30-16:00
Saturday - Sunday - Closed
We are here
Spectrum Cleaning Solutions, Londesborough Road Business Park, Scarborough, North Yorkshire
Phone:+44 1723 373 509
Email: sales@spectrumcleaningsolutions.co.uk