FAQs

How can I order?

You can order here on our website, by telephone at 01723 373509 or by emailing sales@spectrumcleaningsolutions.co.uk. If you’re not sure about how, please ring us and we will guide you through the process.

HOW DO I QUALIFY FOR FREE DELIVERY?

Delivery is free on all orders over £100.00. If your order is less than £100.00, delivery is £9.95 (ex. VAT).

IS YOUR WEBSITE SAFE TO USE?

Yes – we use HTTPS with 256-bit encryption as standard for all online purchases. Please check for the green HTTPS text in your web browser address bar or for the padlock sign when submitting any confidential or financial information.

What do i need to open the files ?

It’s easy to do if you’ve already ordered from us by telephone or fax, and want to add the convenience of online ordering.

· Firstly, open a new account on our website
· Once this is done, give us a quick call on 01723373509 and we’ll link your existing account with your new online account straight away
· And that’s it!

IS YOUR WEBSITE SAFE TO USE?

Yes – we use HTTPS with 256-bit encryption as standard for all online purchases. Please check for the green HTTPS text in your web browser address bar or for the padlock sign when submitting any confidential or financial information.

CAN I LINK MY EXISTING ACCOUNT TO ORDER ON YOUR WEBSITE?

Yes. It’s easy to do if you’ve already ordered from us by telephone or fax, and want to add the convenience of online ordering.

· Firstly, open a new account on our website
· Once this is done, give us a quick call on 01723373509 and we’ll link your existing account with your new online account straight away
· And that’s it!

HOW DO I OPEN UP AN ACCOUNT WITH YOU?

You can open a new account instantaneously on our website to begin ordering, or you can give us a call on 01723373509 and we’d be happy to do it for you.

I WANT TO LEAVE YOUR MAILING LIST?

We’re sorry you want to leave our mailing list. Please click the unsubscribe button at the bottom of your latest mail to update your preferences.

HOW DO I FIND legal documentation for products purchased from spectrum?

Please visit our store at store.spectrumcleaningsolutions.co.uk to access all documentation related to our products. Find the item that you require the documentation for by using the search function, click on the link and scroll to the bottom of the page, you will then find links to the safety data sheet, microbiologist report and features and benefits sheets for that product. 

CAN YOU PROVIDE ORDER HISTORY ANALYSIS?

Yes, if you’re an existing customer with a history of ordering from us, we can analyse your order history for free and identify areas in which you can reduce your costs. Alternatively, just login to your account on our online store to view data related to your account.

I DON’T LIVE ON THE UK MAINLAND – WHAT ABOUT DELIVERY?

Unfortunately at this time, we only deliver to UK Mainland. 

I DON’T LIVE IN THE UK – CAN I MAKE AN ORDER?

No, sorry but Spectrum currently only deliver to  UK Mainland. 

WHERE IS SPECTRUM BASED?

Spectrum is based in Scarborough, North Yorkshire. Though we use a range of national delivery couriers to ensure fast and reliable next day delivery anywhere on the UK mainland.

DO YOU OFFER A CREDIT ACCOUNT?

If you give us a call on 01723 373509 we can set you up a credit account. After a couple of successful card payments you will then be able to place your orders online and pay to account.

WHAT ARE YOUR HOURS OF OPERATION?

We’re open Monday – Thursday between 08:30 and 17:00 and Friday 08:30 – 16:00, so feel free to give us a call with any inquiries. If you call us outside of business hours, please leave a message and someone will get back to you ASAP.

HOW DO I FIND THE PRODUCTS I NEED?

Enter keywords or product codes into our web store search box or browse the store using our easy to navigate product categories.

WHO CAN I CALL IF I NEED HELP SELECTING PRODUCTS?

If you have questions or are having difficulty finding the right products for your needs, please request a call back and a member of team will be in touch.

How do i access my spectrum

You can access the resource centre, My Spectrum from both the website www.spectrumcleaningsolutions.co.uk and the online store store.spectrumcleaningsolutions.co.uk – just click on the My Spectrum button and sign in to view the resources.

How can i complete your online coshh training?

Please visit My Spectrum and once logged in, click the COSHH Training button. 

i have further questions that you have not answered?

If you have any further questions that we have not answered, please give one of our friendly team a call on 01723 373509 or email us at sales@spectrumcleaningsolutions.co.uk where we will happily help you. 

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