Case Studies

1. What was it like before you had our product or service?

When I took over my role in 2013 I set about reviewing all of our suppliers and looking to improve service, deliveries and most importantly price. We were using a large regional cleaning supply company but it felt like we had to fit with them and not the other way around, product concerns were difficult to be addressed, a telephone order system felt outdated, prices were too high and more importantly they lacked a friendly touch. We may have been a small client/account to them but no matter what size the client should always come first.

2. What problem(s) were you trying to solve with our product or service?

I wanted a straightforward easy ordering system, full details on products and available products and a professional friendly service.

3. Where did you start your search?

During the first few weeks of reviewing suppliers we just happened to have a random unannounced visit from Sam Binley, the regional rep for Spectrum. I did have meetings with other suppliers but none came close to the service and products on offer from Spectrum.

4. What made our product or service stand out from other options?

Friendly but professional with attention to detail. Training on products and COSHH for staff. Product availability understanding our needs and not trying for direct us to more expensive products but to what we needed.

5. What was the obstacle that almost prevented you from buying our product or service?

Location of Spectrum was a minor concern, as speaking to Sam she told me that you only had a few clients in our area but guaranteed that you would always deliver, which you have……even the Beast from the East couldn’t stop your drivers!

6. What features sold you on buying this product or service?

A huge selection of products that fully fitted our needs and which were well understood by Spectrum. Costs were reduced from our previous supplier without compromising quality. Professional support in all areas. We were in the process expanding our hospice by building a new purpose built 10 bedded In-Patient Unit and Spectrum supported along the whole fitting out and completion of the work including; advised on how to best fit out rooms, products for different areas and multi surface cleaning, set up COSHH information and signage for each area etc.

7. What made you happiest about working with our company?

Confidence, Products & Excellent Customer Service e.g. the delivery drivers, Shane and now Anthony, are excellent with taking deliveries to the cleaning store (last company would just leave them in reception) when the staff are busy and have an excellent rapport with all staff in the hospice and not just my team. Excellent communication with Spectrum form the simplest things like phoning with an enquiry and speaking to a spectrum staff member who make you feel like you are valued and not just another call.

8. What have you been able to achieve since using our product or service?

Consistency, we have had several Infection Control Inspections over the years and they are very happy with the cleanliness of the hospice, which isn’t just down to hard work but to having the correct product for the right job which over time has been supported by Spectrum.

9. What has exceeded your expectations since working with us?

You have never failed to deliver an excellent standard over the years we have been working with yourselves. Excellent communications from everyone including contact with Senior Management which is often missing from other companies. Excellent products and adapting to fit our needs and not just yours.

Paul Frankland, Catering & Housekeeping Manager

My role essentially is to keep Ampleforth College clean and tidy. Our last supplier was difficult to deal with as they managed their business through a third party, and this wasn’t very customer friendly.When we were approached by Spectrum Cleaning Solutions, we were impressed by their versatile product range, competitive pricing and service proposition.After undertaking cost comparisons, it soon became evident that we could buy more products for the same budget and more importantly, these products were tailored more specifically to our needs. Spectrum’s service is spot on, and their delivery team are a credit to the business, nothing is ever too much trouble.They listen to our needs and respond positively which includes the time when we required just one invoice per month, instead of the numerous we were receiving.I would urge any business to give Spectrum a go. Let them do what they do best and trust them to deliver a hygiene delivery service that saves you money and time, whilst helping keep you compliant. Michal Karasinski, Housekeeping Manager

We were a start-up care home and had no previous experience of sourcing a cleaning and hygiene supplier, however, another company we worked with recommended Spectrum to us.

We needed a reliable provider who was able to help us achieve and maintain a standard of cleanliness to assist us with compliance and our infection control.Spectrum are very helpful and offer us many additional support services, such as signage and free COSHH training. 
 
The level of their industry knowledge, the service which they consistently deliver, and the efficiency of their products makes me have no hesitation in recommending them to others.

Noel Tuplin

1. What was it like before you had our product or service?

Before discovering Spectrum, we found our cleaning and hygiene supplies were disjointed in communication and customer care.


We needed to bring about some consistency throughout all departments to enhance our product quality , range, staff knowledge and training.

 

2. Where did you start your search?

IWe enjoy working in collaboration with them, not just because they are local but, because of the ease of approach from all departments from telesales to delivery drivers to the MD.  Since working with Spectrum our staff knowledge has increased significantly and we now using fit for purpose products best for the job in hand. 

 

3. Where did you start your search?

We were recommended Spectrum and their professionalism and aftercare has stood out from day one.  We started buying a limited range however, we now buy just about everything we are able to from them.  This has just been a natural progression as no pushy sales techniques have been used, which has been refreshing.

4. What made our product or service stand out from other options?

Friendly but professional with attention to detail. Training on products and COSHH for staff. Product availability understanding our needs and not trying for direct us to more expensive products but to what we needed.

5. What made you happiest about working with this company?

I would highly recommend others, in the hospitality industry, to use Spectrum as they understand the industry, offer great fit for purpose products, provide fantastic service and they genuinely care about exceeding customer expectations.

Jay Clements, General Manager

I have been with Dean Court for the last 4 years’ and in that time Spectrum has always been the supplier for our chemicals etc.
The quality of the chemicals used and easy to read and explained information towards safe use of them is second to none. I was apprehensive at first in case I was restricted being able to order 1 day a week. I can order as many times as I like during the week and get my delivery weekly.
 The features that sold me on buying the service was the quality of the chemicals used and easy to read and explained information towards and safe use of them. The thing that makes me happiest about working with Spectrum is the  one on one friendly training, easy to understand hygiene management  scheme. All of the staff are Friendly too.
We have been able to implement correct staff training, correct usage of chemicals and equipment in the kitchen.  We are provided with easy to follow and understand diagrams round my kitchen for the correct use of each chemical.
You have exceeded my expectations by the way you approach us from face to face meetings to over the phone orders, I always felt spectrum go that extra mile to fulfil my wants and needs. I would recommend Spectrum for their professional and friendly care and attention to help comply with the needs towards safe working with chemicals.
Benjii, Head Chef
Dean Court, York

Washroom

Spectrum is a well organised and professional company, supplying quality products. Our biggest challenge was stock management. Spectrum’s consultancy service allow us to overcome this by the implementation of a very efficient stock control system
Tickton Grange Hotel

We have used Spectrum for 14 years’ and have always found them
to be extremely punctual and efficient. They offer a very comprehensive list of
products, and are always willing to search for individual requirements. Their
prices are very competitive and the support services that they provide offer
added value.
Park Manor Hotel

Contact Us Today

Call us today on 01723 373509 to discuss your cleaning and hygiene requirements. Alternatively, email us at sales@spectrumcleaningsolutions.co.uk

Working hours


Monday - Thursday: 8:30 -17:00
Friday - 8:30-16:00
Saturday - Sunday - Closed

We are here

Spectrum Cleaning Solutions, Londesborough Road Business Park, Scarborough, North Yorkshire
Phone:+44 1723 373 509
Email: sales@spectrumcleaningsolutions.co.uk

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